kuncihoki Terms of Use

When you create an account on kuncihoki, you agree to these terms, which govern your access to our platform and participation in our live-dealer tables, sportsbook markets, and numbers games. We operate subject to Indonesian jurisdiction and applicable law. Your use of kuncihoki constitutes acceptance of all conditions outlined here.

We require account verification before you can deposit or withdraw. You must provide accurate identity information and comply with our know-your-customer (KYC) procedures. Our terms cover account management, payment flows, settlement mechanics, dispute resolution, and your rights and obligations as a kuncihoki user.

These terms apply to all players, whether you access kuncihoki from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. Our services are available only where local law permits. You are responsible for verifying that your access to kuncihoki complies with the regulations in your jurisdiction.

Account Opening and User Eligibility

To open a kuncihoki account, you must be legally able to enter into binding agreements in your jurisdiction. You must provide your legal name, date of birth, contact details, and a valid national ID (KTP), passport, or driving licence. We conduct identity verification to comply with anti-money-laundering regulations and protect our platform against fraud.

Your account is personal and non-transferable. You may not share your login credentials, allow third parties to access your account, or use automated tools to interact with kuncihoki. If we detect unauthorized access or suspicious activity, we may suspend your account pending investigation. You are responsible for all activity on your account.

Deposits and Payment Methods on kuncihoki

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits typically credit within minutes. Bank transfers may take subject to verification depending on your bank's processing window. All deposits are final—we do not reverse completed transactions except in cases of technical error documented by our support team.

Your account balance is held in our system and represents your available funds to use on kuncihoki. This balance is separate from your bank account and is not insured by any banking authority. Deposits are made at your sole discretion, and we bear no liability for unauthorized or fraudulent deposits made using your credentials.

Withdrawals and Settlement

Withdrawal requests are processed back to your original payment method. If you deposited via mobile banking, your withdrawal goes to local payment. If you used a bank virtual account, the withdrawal returns to that same account. Withdrawals are subject to verification checks—we may request 2FA authentication or additional identity confirmation before processing.

Withdrawal requests typically complete within hours for e-wallets and 1–2 business days for bank transfers. During holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, processing may extend. We do not guarantee specific withdrawal timelines and reserve the right to review large transactions for compliance.

Game Rules and Settlement

Every game on kuncihoki—live-dealer tables, sportsbook markets, and numbers games—displays its rules, odds, and house limits before you participate. Settlement follows the official outcome of each event. For live-dealer games, the dealer's up card or final hand determines the result. For sportsbook markets, we settle according to official competition results. For numbers games, official draw results apply.

We settle disputes through documented game records. Your account history logs every transaction, game position, and settlement. You can review this history at any time. If you dispute a settlement, contact our support team with your account reference. We investigate disputes and respond within our standard service windows.

Bonus Terms and Promotions

Any promotional offer or bonus provided on kuncihoki is subject to terms published with that promotion. We do not guarantee bonus availability, bonus amounts, or bonus terms—all promotional terms are subject to change. Bonuses, if offered, typically carry wagering requirements and usage restrictions that you must review before accepting.

We reserve the right to suspend or terminate any promotion at any time. If you abuse promotional mechanics or violate bonus terms, we may deduct promotional credits from your account or close your account entirely. Bonus disputes are reviewed on a case-by-case basis.

Prohibited Conduct and Account Suspension

We prohibit several activities on kuncihoki. You may not use automated bots, scripts, or tools to access our platform. You may not attempt to manipulate odds, exploit game mechanics, or collude with other players. You may not engage in money laundering, fraud, or any illegal activity. You may not use kuncihoki to fund terrorism, sanctions evasion, or prohibited transactions.

If we detect prohibited conduct, we may suspend your account and forfeit your balance. We cooperate with law enforcement and may disclose your account information to authorities when required by law. We do not provide advance notice before suspension—we investigate suspected violations and take action at our discretion.

1. We verify your identity before your first withdrawal

   KYC procedures protect your account and comply with Indonesian regulations.

2. We settle all games according to official outcomes

   Live-dealer results, sportsbook markets, and numbers draws are settled transparently.

3. We monitor for prohibited activity

   Bots, collusion, fraud, and illegal conduct result in account suspension and balance forfeiture.

4. We process withdrawals to your original payment source

   Withdrawals may take hours (e-wallet) or 1–2 business days (bank transfer).

Data Protection and Privacy

We collect and store your personal information to operate kuncihoki and comply with law. We use encryption and standard security practices to protect your data. We do not sell your personal information to third parties. Our privacy policy, available on this site, describes how we handle your data in detail.

You consent to our collection and use of your information when you use kuncihoki. You may request access to or deletion of your personal data by contacting our support team, subject to legal and operational requirements. We retain transaction records for seven years per regulatory obligations.

Dispute Resolution and Jurisdiction

Disputes arising from your use of kuncihoki are resolved through our support team. You must submit disputes within 30 days of the disputed event. We investigate and respond according to our documented procedures. If we cannot resolve a dispute to your satisfaction, we may refer the matter to mediation or arbitration as permitted by applicable law.

These terms are governed by Indonesian law. You agree that all disputes are subject to Indonesian jurisdiction. Our office is located in Indonesia, and you submit to the jurisdiction of Indonesian courts for any legal proceedings related to kuncihoki.

We operate kuncihoki transparently, settle all games according to official outcomes, and protect your account through identity verification and security protocols.

Changes to These Terms

We may update these terms at any time by posting revised terms on kuncihoki. Your continued use of kuncihoki after we publish revised terms constitutes acceptance of the changes. We recommend reviewing these terms periodically to stay informed of any updates.

Summary and Jurisdiction Notice

When you use kuncihoki, you accept these terms in full. Our platform operates subject to Indonesian law and is available only where local law permits. You are responsible for verifying that your access to and use of kuncihoki comply with the regulations applicable in your jurisdiction. We do not offer kuncihoki in jurisdictions where online wagering is prohibited.

We conduct identity verification, process payments through Indonesian channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts), and settle all games transparently. Your account is protected by encryption and two-factor authentication. We monitor for prohibited conduct and reserve the right to suspend accounts that violate these terms.

These terms represent the complete agreement between you and kuncihoki regarding your use of our platform. If any provision is found invalid, the remaining provisions remain in effect. For questions about these terms, contact our support team through your kuncihoki account.