kuncihoki Platform Privacy Notice

This page describes what we collect when you use kuncihoki and how we keep that data protected. We collect personal information to operate our platform, comply with Indonesian law, and process payments through channels including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts. We use industry-standard encryption and access controls to safeguard your data.

Our privacy practices apply to all kuncihoki users, whether you access our live-dealer tables, sportsbook markets, or numbers games from Jakarta, Surabaya, Bandung, Medan, Semanan, or elsewhere. We collect only information necessary to provide our service and comply with regulatory requirements. You have rights over your personal data, which we describe in detail below.

We do not sell your personal information to third parties. We may share your data with payment processors, compliance partners, and law enforcement when required by law. Our data retention practices balance operational necessity with your privacy interests.

What We Collect and Why

When you register for kuncihoki, we collect your legal name, date of birth, email address, phone number, and residential address. During account verification (KYC), we request a scanned copy of your national ID (KTP), passport, or driving licence. We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud.

We collect payment details when you deposit or withdraw. We do not store your full payment card numbers or e-wallet credentials—these are processed through secure third-party payment gateways. We retain a record of each transaction (date, amount, method, status) for accounting, dispute resolution, and regulatory compliance.

Transaction and Game Data on kuncihoki

We log every transaction on your kuncihoki account: deposits, withdrawals, game participation, settlements, and balance changes. This transaction history is available in your account and helps you verify your activity. We retain transaction records for seven years per Indonesian regulatory requirements.

When you participate in live-dealer tables or sportsbook markets, we record your bets, game outcomes, and settlements. This data allows us to settle your positions accurately and maintain a complete audit trail. We do not sell this game history to third parties.

Technical and Usage Data

We collect technical information about your device and how you use kuncihoki. This includes your IP address, browser type, operating system, and pages visited. We use this data to troubleshoot technical issues, detect fraud, and improve platform performance. We do not track your personal browsing outside kuncihoki.

How We Use Your Data

We use your personal information for several purposes. First, we operate kuncihoki—processing your deposits and withdrawals, settling your game positions, and maintaining your account. Second, we verify your identity and comply with know-your-customer (KYC) and anti-money-laundering (AML) regulations required by Indonesian law. Third, we detect and prevent fraud, money laundering, and other prohibited conduct.

We may use your contact information to notify you of account activity, settlement confirmations, or important platform updates. We send these notifications via email or SMS according to your preferences. We do not send unsolicited marketing communications without your consent.

Third-Party Data Sharing

We share your data with third parties only when necessary. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks offering virtual accounts) receive the information needed to process your transactions. These processors have their own privacy policies governing their use of your data.

We may disclose your information to law enforcement, regulators, or courts when required by law or legal process. We do not voluntarily share your data with advertisers, data brokers, or other commercial entities. Our employees access your data only when necessary to provide support or investigate issues.

Your Rights Over Your Data

You have the right to access your personal information stored on kuncihoki. You can request your data by contacting our support team. We will provide a complete copy of your account data, transaction history, and verification documents in a standard format.

You have the right to correct inaccurate information. If your address, phone number, or other details are incorrect, contact our support team to request a correction. You have the right to request deletion of your personal data, subject to our retention obligations for accounting and regulatory compliance. Some data may be retained in backup systems for technical reasons.

1. We collect name, date of birth, address, and ID documents

   Identity verification protects your account and meets regulatory requirements.

2. We log all transactions and game activity

   Transaction records are retained for seven years per law.

3. We share data with payment processors and regulators

   Third-party sharing occurs only when necessary for operations or legal compliance.

4. You can request access, correction, or deletion of your data

   Contact our support team to exercise your rights, subject to legal retention periods.

We encrypt your personal information and limit access to employees who need it to operate kuncihoki or investigate issues. We do not sell your data to third parties.

Data Security and International Transfer

We use encryption (SSL/TLS) to protect your personal information in transit and at rest. Our servers employ access controls, firewalls, and regular security audits. Our employees sign confidentiality agreements and receive training on data protection.

Our servers and data processing may occur in Indonesia or internationally. When your data is transferred outside Indonesia, we ensure the receiving country has adequate data protection standards or we establish contractual safeguards. You consent to international data transfer when you use kuncihoki.

Cookies and Tracking Technologies

We use cookies to maintain your login session and remember your account settings. These are essential for kuncihoki to function. We also use analytics cookies to understand how users interact with our platform and where we can improve performance. You can disable non-essential cookies through your browser settings, though this may limit your access to some kuncihoki features.

We do not use tracking pixels or beacons to track you across other websites. We do not share analytics data with third-party advertisers.

Data Retention and Policy Updates

We retain your personal information for as long as your kuncihoki account is active and for seven years afterward (per Indonesian law for transaction records). After this period, we delete or anonymize your data, except where we are required by law to retain it longer. You can request account deletion at any time by contacting our support team, though this does not affect your liability for any violations of our terms.

We may update this privacy notice at any time. Changes become effective when we publish them on kuncihoki. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of kuncihoki after we publish changes constitutes acceptance of the updated privacy notice.

Contact and Complaints

If you have questions about our privacy practices, contact our support team through your kuncihoki account. If you believe we have mishandled your personal information, you may file a complaint with the Indonesian Data Protection Authority or pursue legal remedies available under Indonesian law.

We are committed to protecting your privacy while operating kuncihoki transparently. Our privacy practices balance your privacy interests with our operational and legal obligations. We encourage you to review this notice periodically and contact us with any concerns.